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California Office of the Patient Advocate
“When Karen answers, we know for sure that we are talking with someone who will do everything possible to help us. She is that human contact everyone needs when there is a problem or when we just need to reach our doctors. She is a jewel.”
“I received the highest quality of care from Jessica Alvarez and Brian White during my referral process. This was a sensitive appointment and they both showed me compassion and great customer service. They both went above and beyond. Thank you!”
“I am so pleased with the care that I am getting from Dr. Sim and his entire department. I feel that Dr. Sim is always aware of my history and provides thoughtful advice. When I have needed to call in, he has always been helpful. I never feel rushed. Thank you.”
“I had my first MRI. I was ignorant to the difference between my prior CT scans and an MRI scan. I was very nervous of the tight space and Teresa Childers was assigned to my MRI. I expressed my angst and my ignorance of the situation with her. Teresa was very calming and patient with me and took the time to explain the process to me with a suggestion of how to proceed in a way that helped calm me. I know this may seem insignificant to whoever is reading this, but I would not take the time to write this if it wasn’t significant to me. I was alone and felt overwhelmed and fear of anxiety. I want to express my appreciation to Teresa for her professionalism and caring bedside manner.”
“As usual, everybody I dealt with was cordial and professional. I would like to especially mention Cheryl, who makes you feel at ease and explains what to expect when you check in for your surgery.”